Frequently Asked Questions (FAQ's) 

Q. What Does Hudson Valley Emergency Outfitters Do?

A. Hudson Valley Emergency Outfitters is an Automotive General Contractor Company.  We handle the Aquisition of Emergency and Commercial Fleet vehicles as well as handling the sale, installation and service of all equipment needed or required for both emergency services and commercial services vehicles.   Whatever it is you need we have it and install it.  We also handle Personal Vehicles, we install custom sound systems, underglow, and more.

Q. Are Your Technicians Properly Trained and Competent?

A. YES!  Our technicians go through many hours of on the job training to ensure full understanding of every product we carry and how it is installed.  Our technicians go through multiple training classes in house and are constantly evaluated to ensure that they are always up to date on the latest, safest and most efficient ways of installling products.  In addition our technicians are trained by ASE (Automotive Service Excellence) certified Master Automotive Electronics Technicians and Master Emergency Vehicle Technicians, with many years of experience in the industry.

Q. Do your Technicians go through any other types of training?

A. Yes!  Our technicians are constantly being sent to training classes and seminars for different companies.  Take Whelen for example, whelen offers training classes that teach you how to properly install and service their products and insure that you have a full and complete understanding of how their products work, inside and out.

Q. Does the work you perform void my vehicles Factory Warranty?

A. Hudson Valley Emergency Outfitters is a licensed and certified Automotive Upfitter.  We are a recognized Ford, Chevrolet and Dodge Service Center, and while we do not perform automotive performance work, All of our automotive aftermarket work is guaranteed and in most cases does not void your factory warranty.

Q. Do you sell the Emergency and Commercial Fleet Vehicles Directly?

A. Not at this time.  HVEO is an Automotive General Contractor, we have contracts with Ford, Chevrolet and Dodge.  When a Customer comes to us looking for a car, we take the order specifications and order the vehicle for them.  The vehicle is built by the manufacturer and is delivered to our shop to begin the upfitting process.  The vehicle is usually delivered from the dealer in about 8 weeks from the time of order, then the upfitting process takes between one to two weeks depending on the ammount of equipment installed and how intricate the interfacing is.

Q. What is an Automotive General Contractor?

A. An Automotive General Contractor or "AGC" (sometimes referred to as a Vehicle General Contractor or "VGC") is a company that works much like a General Contractor for home repair.  We work with multiple companies allowing us to bring you all the equipment and services you need under one roof.  This allows for the customer to call only one company to get everything they need done.  All Work is under our warranty so if there is ever a problem you only need to call one company, ours, to have service work performed.  We take all the guess work and hassle out of the vehicle aquisition and upfitt process, leaving you to handle more important things.